Terms of Use

The Service is offered by Reservoir Risk Solutions LLC, with principal place of business at 5900 Balcones Drive, STE 100, Austin, Texas 78731, United States (“we,” “us,” or “our”). If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

You must be at least the age of majority in your jurisdiction and able to form a binding contract to use the Service. You may only grant access to individuals who are authorized to use the Service for your internal business purposes (for example, employees or contractors under appropriate agreements).

You are responsible for invitations, seat usage, and activity under accounts associated with your organization, to the extent those features are enabled for your subscription.

You are responsible for safeguarding login credentials and for activity under your account.

You must notify us promptly at info@reservoir-risk-solutions.com if you suspect unauthorized access to your account or misuse of the Service through your credentials.

Access to paid features is provided on a subscription basis. Fees, plan limits, and tax treatment are presented at purchase and in your in-app billing experience. Payments are processed by Stripe; Stripe’s terms and privacy practices also apply to payment transactions.

Unless stated otherwise at purchase or in your plan terms, subscriptions renew automatically for successive periods until you cancel through the tools we make available (including the Stripe customer billing portal when enabled for your account, and any in-app billing controls we provide).

If payment fails or we reasonably believe there is fraud or misuse, we may suspend access until the issue is resolved. Downgrades or cancellations take effect as described in the billing flow; you remain responsible for fees accrued before cancellation. Except where required by applicable law, all fees are non-refundable.

You agree not to misuse the Service. Without limitation, you must not: (a) violate applicable law or third-party rights; (b) attempt to probe, scan, or test the vulnerability of the Service without authorization; (c) interfere with or disrupt the Service or other users; (d) access the Service except through the interfaces we provide; (e) reverse engineer non-public parts of the Service except where applicable law expressly permits; or (f) use the Service to distribute malware, send spam, or engage in deceptive practices.

We may investigate and take appropriate action—including suspension or termination—if we believe a violation has occurred.

You are responsible for the accuracy, legality, and appropriateness of information you enter or upload into the Service (including assumptions, scenario inputs, saved cases, and CSV files you choose to import using our templates). CSV import, where enabled for your plan, is processed in your browser; we do not operate a general file-storage or enterprise data-ingestion service beyond what the product provides.

You must ensure you have the rights and consents needed to process such information and that doing so complies with your obligations to third parties and applicable law.

Team invitations, read-only sharing, and reviewer notes are features to support your internal collaboration; you remain responsible for how you configure access and for your organization’s policies.

We retain your account data, saved cases, and inputs for as long as your subscription is active and as needed to provide the Service and comply with law.

Saved cases you archive in the Service remain stored in archived form (with their inputs and outputs) until you restore them or your account is deleted. Archiving removes a case from your active list and frees plan-limit slots, but it is not a permanent purge; the Service does not offer per-case hard delete from within the application today.

After account cancellation or termination, we generally retain account and product data for up to 30 days to support reactivation requests, billing reconciliation, and operational recovery. After that period, data may be deleted or anonymized, subject to backup cycles, legal retention obligations, dispute resolution needs, and technical constraints.

You may request earlier account-level deletion by contacting us at info@reservoir-risk-solutions.com. We may retain limited information where required by law or reasonably necessary to enforce our rights, prevent fraud, or maintain security.

We and our licensors retain all rights, title, and interest in and to the Service, including software, user interface design, documentation, and branding, subject to the limited rights expressly granted to you under these Terms.

As between you and us, you retain your rights in your own data, models, and business materials that you provide. Subject to these Terms, we do not claim ownership of your customer data or the business outputs you generate using the Service for your own use.

The Service is provided as a technical and commercial decision-support tool. Charts, summaries, scenario results, exports, and similar outputs are intended to assist your analysis; they are not a substitute for independent professional judgment, internal governance, or compliance with engineering, financial, legal, or regulatory requirements applicable to your projects.

You are solely responsible for decisions you make in reliance on the Service or its outputs.

EXCEPT WHERE PROHIBITED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), IF YOU HAVE NOT HAD PAYMENT OBLIGATIONS.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by applicable law.

We may suspend or terminate access to the Service if you materially breach these Terms, if fees are not paid when due (consistent with the billing section above), if we are required to do so by law, or if we reasonably need to do so to protect the Service or other users.

You may stop using the Service at any time. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and governing law) will survive termination.

We will not be liable for any delay or failure to perform our obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authority, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials, or failures of third-party infrastructure providers including cloud hosting and payment processors.

We may modify the Service (including features and limits) over time. When practicable, we may communicate significant changes through the Service or other reasonable means; you should review in-app notices and this page periodically.

We may update these Terms from time to time. If we make material changes, we will post the revised Terms and update the effective date. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree, you must stop using the Service.

For business customers and for users whose claims are subject to the arbitration section below, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

If a dispute is not subject to arbitration, the state and federal courts located in the Texas county of our principal place of business will have exclusive jurisdiction, except where mandatory law requires a different forum.

If you are a consumer in the European Union or the United Kingdom, mandatory consumer-protection laws in your country of residence may apply and may give you rights that cannot be waived by contract.

Before filing formal proceedings, you and we agree to try to resolve disputes informally by giving written notice to the other party (for us: info@reservoir-risk-solutions.com) and allowing at least 30 days for good-faith discussion.

For users located in the United States, and to the extent permitted by law, disputes that are not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except disputes eligible for small-claims court.

Arbitration will take place in Houston, Texas, unless the parties agree otherwise. Each party bears its own costs unless the arbitrator determines otherwise. Judgment on an arbitration award may be entered in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in court for alleged intellectual-property misuse or infringement.

If you are a consumer in the European Union or the United Kingdom, this arbitration section applies only to the extent permitted by mandatory law. Nothing in these Terms prevents you from bringing claims in your local courts where mandatory consumer law provides that right.

CLASS ACTION WAIVER (WHERE PERMITTED): YOU AND WE AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, EXCEPT TO THE EXTENT THIS WAIVER IS PROHIBITED BY APPLICABLE MANDATORY LAW.

If you are a business customer in the European Economic Area or the United Kingdom and you act as a controller of personal data processed through the Service (for example, employee or contractor accounts under your subscription), we process certain personal data as a processor on your behalf when delivering the Service.

Upon request, we will provide a Data Processing Agreement (DPA) incorporating the EU Standard Contractual Clauses for transfers from the European Economic Area and, where applicable, the UK International Data Transfer Agreement (IDTA) or UK Addendum for transfers from the United Kingdom. Email info@reservoir-risk-solutions.com with “DPA request” in the subject line and identify your organization and subscription.

For questions about these Terms, contact us at info@reservoir-risk-solutions.com. Where these Terms or applicable law require formal notice, use the contact method we specify for legal notices or the mailing address above or the address associated with your account, if any.